Thank you for visiting our website...and discovering that Hardcastle's RV Center is the source for your Recreational Vehicle needs, and more... Serving Contra Costa County, the Greater Bay Area and surrounding areas. For your convenience, we are answering some of the most frequently asked questions by our customers in this section of the website. However, if you have any needs or questions not covered in our website, please do not hesitate in contacting us at (925) 754-4005.

Q. We tried to light the refrigerator on propane and nothing happened. It has always worked on the shore power.
A. I am sure that you checked the propane tanks first. If so, then be sure the "house" batteries are in good working condition. And check around the pilot assembly area for spider web's. The little devils just love the taste.

Q. I smell propane. What should I do?
A. First shut down the tanks! Then be sure, if it is safe, to open all doors and windows to let the coach air out. Prepare a solution of water and dish soap in a spray bottle. Take the solution to the tanks and slightly turn them on. Spray the valve area and look for gas bubbles. If the outside is ok repeat the procedure at all fittings, starting with the outside access doors.

Q. I have had my RV plugged into our home (shore power) for six months. When we wanted to go for the weekend the batteries wouldn't work.
A. When the RV is parked always disconnect the batteries. The converter will over "cook" the house batteries and cause the liquid to boil out. Thereby causing the batteries to fail. You should power up the batteries about 2 to 3 days before leaving. Always check the liquid level of the batteries.

Q. Someone told me that the refrigerator has to be level when in use and the RV is parked.
A. YES!?!? There is a chance that the refrigerator could go out after the first trip. The best level to buy is the tiny round one with the center "Bulls Eye" and if the bubble is in the center then the fridge is level. The reason for this is on the back of the fridge is a coil system. This system is a heat exchanger. It is filled with an ammoniated liquid. If the fridge is not level a clog can happen. This is why sometimes you can smell ammonia. Once you have this smell the fridge is toast.

Q. Our generator stopped running while we were camping. After we stopped for fuel, it would run again.
A. That's good, because that is what it is supposed to do. The coach manufacture has a put a safety shut-off in your fuel tank so that once you have reached a certain fuel level the generator will shut down. This is to allow you enough fuel to get to a fueling station.

Q. Our satellite is not working and the salesman said the coach was satellite ready.
A. (1.) Do you have a Dish or Direct TV receiver? If not you must either purchase a "plan" or take the one from your home. (2.) Once you are ready and if you have the basic unit, sometimes, you have to call in the "zip code" for your location. (3.) Check all the connections to make sure that you have a solid power location. (4.) If it is a mobile unit you can ask at "check in" for the best locations. Usually they will have a map with the co-ordinance for the satellites. Also, because most RV's are really good people, your next door neighbor will not mind if you drag your cable through their camp site. But always ask, first.

OF COURSE ALWAYS CHECK WITH A "TECH" ON ANY PROBLEMS WITH PROPANE QUESTIONS, OR ANY SERIOUS ELECTRICAL PROBLEMS. SAFETY IS ALWAYS THE MAIN ISSUE...ALWAYS SAFETY FIRST!!



Below are listed some links to websites of suppliers & manufacturers, other companies and governmental agencies. We hope that these can answer specific questions you may have in regards to products and services of Hardcastle's RV Center.

NTP Distribution-Recreational vehicle parts and accessories. For their RV Web Connection .On-Line Catalog (Click Here to View and Place Orders.)

Coast Marine Distributors- Marine parts and accessory products. For their selection of marine items and On-line Catalog (Click Here to View and Place Orders)

Iron Eagle Trailers- Utility Trailers for general purpose or commercial uses. To view selection click on link www.ironeagletrailers.com for order info and details contact Hardcastle's RV

Interstate Trailers Manufacturer of a full line of trailers for work or play. To view selection click on link www.interstatecargo.com for order info and details contact Hardcastle's RV

Gaylord Lids Manufacturer of a full line of camper shells, etc. To view their selection of products click on link www.gaylordlids.com for order info and details contact Hardcastle's RV

Western Dump Trailers Manufacturer of specialty dump trailers. To view their selection of trailers and products click on link www.westerndumptrailers.com for order info and details contact Hardcastle's RV.